Frequently Asked Questions


There is no credit check required with the NexsCard.

You need to be at least 18 years or older to get a NexsCard.

Yes, you can! We can provide you with a direct deposit form to set up your payroll check to be deposited on your NexsCard. Alternatively you can print one through your online card account.

Yes, NexsCard will contact Social Security to set up direct deposit for you. With Early Access, you can also opt to receive your check up to six days earlier for only $1.50, per deposit.


Questions about Holds

Even though a transaction is on hold, we have to wait for the merchant to collect funds, this usually takes about 3-5 business days to verify it is valid.

Gas Station holds will be authorized up to $75.00, the remaining funds will be credited back to you usually within 24 hours.

The refund from the merchant takes about 5 business days, not including the day it is processed. You can also find this information in the Terms and Conditions.

When you rent a car the merchant may temporarily hold additional funds for security purposes.

There is a 15% hold for travel and entertainment. Once the merchant settles, the remaining funds will be credited back to your card account in usually 3-5 business days.